Best Reviewed CRM Apps
Much in the same way that iPhone applications have allowed consumers to personalize their mobile experience by downloading a seemingly endless variety of tools and games, Salesforce.com's AppExchange has revolutionized CRM by allowing businesses to customize their business solutions with a wide variety of downloadable enhancements. The Salesforce AppExchange currently offers more than 700 applications, many of which are industry specific. Offerings range from sales and marketing to business and finance.
Why conventional CRM requirements gathering is flawed...
The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work. Since this is the approach that most organizations take, I thought I’d take a few posts to explain why this approach is fundamentally flawed, and to outline a significantly better alternative. Before I get too far into solutions I’d like to use this post to illustrate the sorts of things that happen when people adopt the ‘functionality first’ approach and it goes something like this:
For Bloggers: How to Distribute Your Blog through
If you have a blog, learn how to get your blog listed on the Amazon Kindle Store so that people can subscribe to your blog content and read it on their Kindle wireless e-book...
Read more about For Bloggers: How to Distribute Your Blog through Amazon Kindle Store...UX Intensive
There were a lot of interesting and challenging ideas that came up at UX Week in San Francisco this year. But it’s clear to me that the ideas were only part of the value. This year we set aside two whole afternoons for workshops that allowed...
Read more about UX Intensive...Dear Recruiter
Dear Recruiter,I know you have a stressful job and it feels like a sales gig where the more number of people you cold call, the better your chances of success and social engineering are. But here are a few tips before you call my phone or that of my...
Read more about Dear Recruiter...MX 2009 Speaker publishes Forrester’s 2008 Custome
Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect — retailers and hotels rank the...
Read more about MX 2009 Speaker publishes Forrester’s 2008 Customer Experience Index...Putting Your Design Where Your Money Is
For the past several years, I’ve been walking around with a wallet that is actually the insert for a larger one. At first this was because wallets just seemed bigger than they should be, But over the years I realized that I’ve never found a wallet...
Read more about Putting Your Design Where Your Money Is...Lasso's Real Estate CRM
The news as of the first cup of coffee this morning, and the music is Rev. Gary Davis's classic country blues album, Say No To The Devil. The Jefferson Airplane's Jorma Kaukonen is only one of the more high-profile rock artists who've been heavily...
Read more about Lasso's Real Estate CRM...